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FAQ'S

OOYA infusions inc. (hereinafter "OOYA") is committed to protecting your confidential information online.

Please read the following policy to understand how your personal information will be handled when you shop on our website, namely www.ooyainfusions.com (hereinafter the "Website").

If you have any questions regarding the processing and collection of data, and if after reading this policy, these questions persist, you can contact us directly at the following email address: info@ooyainfusions.com, and we will ensure to respond to your questions as soon as possible.

We will notify you in the future of any changes made to this policy by posting the update on our Website on the homepage and by sending you a notice by email. If you continue to use the Website after a new version of this policy has been posted, you indicate your acceptance of the changes and are bound by them. It is your responsibility to regularly review this policy and any changes that may be made.

  1. INFORMATION COLLECTION OOYA does not collect personally identifiable information unless voluntarily provided by an individual or entity. When you provide us with personal information, you agree to how OOYA collects, uses, discloses, and otherwise manages this information as described in this policy. We collect your personal information when you:

i) Purchase products from the Website;

ii) Create an account on the Website;

iii) Complete a survey, participate in a contest, or any other promotion;

iv) Contact us or otherwise submit information to OOYA.

Personal information may include your name, address, email address, phone number, purchased items, date of birth, payment method, and any other personal information you may provide to OOYA.

Additionally, personal information may also include information collected automatically when you visit our Website. For example, we collect information from your browser, such as your IP address, computer type and language, access times, the content of any non-deleted cookies your browser accepted from us (see the "Cookies" section of the Terms & Conditions), and the address of the websites from which you were redirected to our Website (collectively referred to as "Personal Information").

  1. USE OF INFORMATION OOYA uses Personal Information to process your orders and requests for products and services offered on the Website and to track these orders or requests. OOYA also uses this Personal Information to send you, as per your expressed choice, advertising material or additional information about its products, services, surveys, contests, promotions, and special offers for marketing purposes. However, you are free to choose not to receive advertising or commercial material at any time.

OOYA also uses Personal Information to conduct market research and performance research to improve customer service and the quality of products and services on the Website.

OOYA may also use this Personal Information to contact you regarding the use of the Website and the products and services you purchase.

  1. DISCLOSURE OF PERSONAL INFORMATION We want you to understand with whom we share the information we collect about you, your activities on our Website, or when you use our services. Consequently, we do not share your Personal Information except with your consent, which is expressly granted by your use of the Website as outlined in paragraphs i) to iv) of Article 1 above, and in the following situations:

i) Authorized service providers: We may share your information with service providers who perform operations on our behalf. These services may include order and credit card payment processing, delivery, customer service, marketing assistance, sales and activity analysis, support for features on our Website, conducting contests, draws, and surveys, as well as supporting other functions of our Website. These service providers may have access to your Personal Information solely for the purpose of fulfilling their functions;

ii) Business partners: We may share your personal information with our business partners to offer you products, services, promotions, contests, or draws through our Website or services. Our partners may use your Personal Information in accordance with their own privacy policy. To learn more about the privacy policy of a specific business partner, you must contact that partner directly;

iii) Other cases: By using our services and providing us with your Personal Information, you consent to OOYA disclosing this information in the following circumstances:

a. In response to a requirement under the law, including a subpoena, court injunction, request from a law enforcement agency, or other government agency, to exercise or enforce our rights recognized by law, and to defend against a claim based on law;

b. To the extent reasonably necessary to protect the rights, property, and safety of our company, our users, and our employees, including investigations or prevention of suspected fraud and illegal activities or any other wrongful act, enforcement of the Website's terms of use, or the enforcement of other agreements or policies, as well as the protection of OOYA and other visitors to the Website or users of products and services offered by OOYA; and

c. As part of a significant corporate transaction, such as the sale of our company, a divestiture, a merger, a sale of assets, or in the unlikely event of bankruptcy. Any third party to whom we disclose your Personal Information is authorized to use this information in accordance with this privacy policy only, unless otherwise indicated by you.

  1. THIRD-PARTY WEBSITES There are several places on our Website where you can click on links that allow you to access other websites that are not subject to the terms of this privacy policy. Third-party websites may request and collect information about you, including Personal Information, and in some cases, inform us of your activities on these websites. We recommend checking the privacy policy of each third-party website you visit by clicking on the "Privacy Policy" link typically located at the bottom of the webpage you are viewing.

  2. ACCESS TO YOUR INFORMATION If you have an OOYA account, you have the opportunity to view and update your Personal Information online by visiting the Customer Space page. You can request account deletion by sending an email to info@ooyainfusions.com. In this case, personal data related to that account will be deleted. However, data related to past orders will not be deleted for accounting and statistical purposes.

  3. RETENTION POLICY If you close your OOYA account, we may retain some of the information entered in your account for analytical purposes and for the integrity of accounting records, fraud prevention, fee recovery, enforcement of terms of use, and any measures we deem necessary to protect the integrity of our Website or our users, or any other measures permitted by law. Additionally, if certain information has been provided with your consent to event organizers or third parties, the use and retention of your information will be subject to the policy of these third parties.

  4. PROTECTION OF YOUR PERSONAL INFORMATION We take necessary security measures, including physical, electronic, and procedural measures, to protect your Personal Information from unauthorized access and disclosure. For example, only authorized employees can access personal information and can only do so when access to this information is necessary for authorized administrative functions, and we use firewalls.

Although we take security measures required by law, no security device is infallible. Users should always exercise caution in the processing and disclosure of their Personal Information and avoid sending their Personal Information via unsecured email.

  1. OTHER INFORMATION COLLECTED THROUGH OUR SITE We use various technologies to collect information from your computer and information about your activities on our Website.

Other technologies: We use standard Internet technology, such as pixel tags, web beacons, and other similar technologies to track your use of our Website. We insert web beacons into promotional

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